PATIENT EXPERIENCE MANAGER

Description

Job Summary: Provide exceptional attention, guidance, and support to patients, caregivers, and companions, ensuring a comprehensive experience. Key Responsibilities: 1. Empathetic attention and guidance to patients 2. Coordination of services for comprehensive care 3. Support during critical moments and resolution of questions **Job Description** ---------------------- Ensure that each patient, caregiver, or companion receives prompt and exceptional care, with accurate information, guidance, and direction. Welcome patients and their family members, providing a warm reception. Guide patients regarding the location of services and areas within the clinic. Accompany patients to the services they require, ensuring they reach their destinations without difficulty. Be present during critical moments to provide support for questions or concerns. Provide clear and accurate information about the clinic’s services and procedures. Promptly and efficiently resolve patients’ and family members’ questions. Coordinate with staff across different departments to ensure seamless, comprehensive care. Escalate issues or questions to supervisors when necessary to achieve rapid solutions. Always demonstrate an empathetic and understanding attitude toward patients, recognizing their emotional and practical needs. Adapt attention and guidance to the specific needs of each patient and situation. Ensure waiting and care areas comply with established safety and comfort protocols. Provide additional assistance to patients who need it, such as those in wheelchairs or with reduced mobility. **Candidate Requirements** -------------------------- * Minimum 1 year of in-person customer service experience, preferably in healthcare or hospitality sectors * Intermediate English proficiency preferred * Completed university or technical studies in Administration, Hospitality and Tourism, or Nursing **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue constant innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we work with a people-centered, holistic healthcare model — the most important pillar of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts