Process Analyst

Description

Job Summary: Responsible for ensuring process-based management by identifying, analyzing, designing, and implementing initiatives to optimize operational efficiency. Key Highlights: 1. Manage and optimize strategic and operational processes 2. Participate in continuous improvement projects 3. Collaborate on customer experience and process updates **Job Description** ---------------------- Ensure process-based management through the identification, analysis, design, and implementation of process initiatives. 1\. Document general and specific processes, collecting field information and validating it with user departments. 2\. Participate in strategic projects from the process perspective, collaborating in activities such as assessment, opportunity identification, tracking, documentation, and deployment. 3\. Implement improvement opportunities using tools such as flowcharts, SIPOC diagrams, and statistical analysis. 4\. Ensure optimal performance of specific processes and support the implementation of operational efficiency initiatives, ensuring correct execution and contributing to continuous improvement. 5\. Monitor the execution of the planned process portfolio, verifying progress, deadlines, and responsible parties. 6\. Propose and implement, with support from the Technology department (if necessary), solutions to achieve user department goals. 7\. Actively participate in scope definition and follow-up meetings for process initiatives, preparing minutes, action plans, and work schedules. 8\. Participate in customer experience assessment activities, supporting the development of Patient Journey Maps. 9\. Maintain the documented process repository up to date and collaborate in updating the company's Process Map. **Candidate Requirements** -------------------------- * Bachelor's degree in Industrial Engineering, Systems Engineering, and/or Business Administration. * Bachelor's degree in Industrial Engineering, Systems Engineering, and/or Business Administration. * Process Management and Project Management; knowledge of agile methodologies * Knowledge of Lean methodology * Tools: Bizagi Modeler, MS Excel (Intermediate), MS Project (Intermediate), Power BI\- intermediate **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if we determine that your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and well-being to its members and patients. We pursue constant innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico and have over 14,500 employees. At Auna, we work with a people-centered, comprehensive health care model—the most important pillar of our mission. **Our Benefits** ----------------------- * Health insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts