Job Summary: We are seeking a professional to provide comprehensive customer service, resolving inquiries and incidents, ensuring an efficient and empathetic service experience. Key Highlights: 1. Comprehensive customer service 2. Resolution of inquiries and incidents 3. Career path opportunity We are the **official Bosch home appliances and Coldex service** for Peru. **Primary Objective:** Provide comprehensive customer service through call reception, resolving inquiries, incidents, and requests, ensuring an efficient, empathetic, and Servitecnik-standard-aligned service experience. **Responsibilities:** * Address and resolve questions, issues, or inquiries regarding products or services. * Follow established procedures and scripts to maintain service quality. * Promote additional products or services (cross-selling). * Keep customer information updated and accurate in the system. * Escalate complex cases and coordinate with other departments for resolution. * Record feedback on recurring issues or improvement opportunities. * Stay updated on products, services, and internal policies. **Benefits:** * Formal employment with all statutory benefits. * Bonuses subject to achievement of monthly targets. * Food card with a monthly recharge of S/ 220\.00\. * Dynamic and collaborative work environment with an excellent workplace atmosphere. * Career path opportunity. Employment Type: Full-time Salary: S/.1,500\.00 \- S/.1,970\.00 per month Work Location: On-site employment