Job Summary: We are seeking a professional for operational and commercial functions, delivering comprehensive customer service and promoting financial products. Key Highlights: 1. Professional development in a global and diverse company 2. Focus on customer service and cross-selling of financial products 3. Comprehensive management of banking operations and resolution of incidents **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes, recount vault-provided cash before operations begin, and perform daily cash reconciliation and physical count. * Support archiving office documentation and its dispatch to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations governing product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange (FX) purchase/sale, transfers, remittances, opening accounts for Individuals, sales of Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. * Maintain updated, high-quality customer database information for clients served. * Evaluate and analyze credit operations and escalate them to the appropriate approval levels. * Open all types of accounts requested by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegation authority). Likewise, assign, cancel, or block debit and credit cards. * Manage enrollment, maintenance, and cancellation of direct debits. * Plan and manage commercial activities using available tools, coordinating with the Branch Manager and Sub-Manager to achieve product/service/migration targets. * Seize all opportunities arising during counter or lobby service to market products and services, and to continuously update and maintain customer data—prioritizing this in every interaction. * Consistently conduct cross-selling during customer interactions—not limiting oneself to a single product or transaction itself—but continuing the process of selling complementary products whenever possible. * Maximize understanding of customers and their needs, leveraging available tools. * Provide comprehensive customer service, maintaining consistent commitment to service quality, and educating and assisting customers in using Digital and Alternative Channels. * Responsibly resolve incidents or complaints, ensuring high service quality and response agility. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them while always emphasizing value creation. * Continuously monitor the customer’s active risk and overdue risk to plan and execute necessary recovery and management actions. * Adequately track PPG progress related to assigned objectives and activities, implementing required corrective actions and adjustments in coordination with the Branch Manager. * Attend all scheduled meetings and actively participate, informing branch staff about issues identified during management duties, and highlighting key aspects regarding characteristics and needs of customers within the assigned segment. * Conduct proper controls to ensure batch-related transaction processes are completed without interruption—for example: card cancellations prior to settlement dates, etc. * Update and properly archive customer documentation. * Carry out other functions assigned by the supervisor, responding to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals. * Execute commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. * Jointly receive, count, verify, record, and report remittances with the Branch Sub-Manager (dual control). * Participate in and perform the branch’s accounting reconciliation with the Branch Sub-Manager. * Inform, issue, cancel, or duplicate Debit Cards (within delegation authority), under the customer’s physical presence and consent. * Consult and register customer information related to anti-money laundering activities. * Support the Sub-Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We cultivate a collaborative and inclusive work environment that enables each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the position in that country are not met, you will unfortunately be excluded from the position. Furthermore, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
