CUSTOMER EXPERIENCE ASSISTANT

Description

Job Summary: Real Systems is seeking a proactive and analytical professional to analyze customer behavior, identify improvement opportunities, and design value-generating experiences that contribute to customer satisfaction and loyalty. Key Responsibilities: 1. Analyze customer behavior and design value-driven experiences 2. Monitor customer touchpoints and improve the customer experience 3. Conduct satisfaction surveys and coordinate preventive actions We are Real Systems, a Peruvian company with 32 years of experience in enterprise software and consulting. Are you motivated to analyze customer behavior, identify improvement opportunities, and design value-generating experiences? At Real Systems, we seek a proactive, analytical candidate focused on accompanying our customers throughout their entire journey, contributing to their satisfaction, loyalty, and success. *Our ideal candidate:* \- Bachelor's degree in Marketing, Business Administration, Communications, Industrial Engineering, International Business, or related fields. \- Specialization in Customer Experience (CX) or Customer Management. \- Management of customer experience KPIs. \- One year of experience in similar roles. *Responsibilities:* *\-* Track the customer journey from sale through system implementation. \- Monitor customer touchpoints and identify improvement opportunities. \- Conduct satisfaction surveys (CSAT, NPS) and analyze results. \- Coordinate welcome meetings (kick-off) for new customers. \- Coordinate preventive actions to enhance the customer experience. \- Track adherence to the implementation schedule. \- Keep customers informed about project progress, milestones, and pending items. \- Measure metrics related to experience, adoption, and retention. \- Issue early alerts regarding customers at potential risk of dissatisfaction. Salary: S/.2,200.00 \- S/.2,500.00 per month Application Question(s): * What are your salary expectations? * Do you agree to work 100% on-site? Work Location: On-site employment