After-sales and Customer Service Assistant

Description

Job Summary: We are seeking a professional to manage and monitor customer requirements, provide friendly and timely support, and coordinate various follow-up activities. Key Responsibilities: 1. End-to-end management of customer requirements and follow-up 2. Friendly and efficient user support 3. Coordination of inspections and deliveries **Requirements** * Graduate or Bachelor's degree in Architecture, Civil Engineering, Business Administration, or related fields. * **Minimum 1 year of experience in customer service, after-sales support, or customer requirement management.** * Experience providing customer follow-up and handling situations or inquiries in a friendly and efficient manner. * Prior experience in the real estate or construction sector is desirable. * Intermediate-level proficiency in Microsoft Excel. * CRM experience (Sperant or others) is desirable. **Responsibilities** * Manage and monitor customer requirements received via email, phone calls, and other support channels. * Provide timely and friendly support, ensuring appropriate follow-up for each case. * Record and update information in CRM, Excel, and control tools. * Maintain up-to-date databases and departmental documentation. * Prepare tracking reports and performance indicators. * Coordinate inspections, deliveries, and identification of observations. * Follow up on commitments with customers, suppliers, and internal departments. * Assist in issuing and archiving minutes, letters, and other departmental documents. * Flag critical cases, upcoming deadlines, or non-compliance issues. **Working Conditions** * Work modality: On-site. * Workplace: San Isidro. * Working hours: Monday to Saturday * RXH (for the first few months) * Market-competitive remuneration. Salary: Up to S/.1,700\.00 per month Application Question(s): \* Do you have at least 1 year of experience in customer service, after-sales support, or related administrative functions? * Do you have experience working in real estate companies, construction firms, or related sectors? * What is your level of proficiency in Excel? * Do you have experience using CRM systems (Sperant, Salesforce, HubSpot, or others)? * Are you agreeable to an RXH arrangement for the first few months? * Please state your salary expectation. Workplace: On-site employment