ECOMMERCE AFTER-SALES ASSISTANT

Description

Job Summary: We are seeking a professional to co-create strategies and solutions in Trade Marketing, audit operational and quality processes, and identify deviations. Key Highlights: 1. Co-create strategies and solutions in the Trade Marketing industry. 2. Audit key operational processes and conduct quality audits. 3. Identify deviations and report findings for continuous improvement. Join Marco's team and together co\-create strategies and solutions that shape people's lives in the Trade Marketing industry. **What will be your responsibilities?** * Audit key operational processes * Periodically review processes such as payments, refunds, and system records, verifying compliance with established procedures. * Conduct quality audits on calls • Listen to and evaluate team calls to ensure adherence to service protocols, speech guidelines, validations, and internal policies. • Verify correct classification and registration of complaints * Ensure team members accurately record classifications, notes, and case statuses in the system, guaranteeing consistency and traceability. * Identify deviations and report findings * Detect errors, inconsistencies, or process non-compliances; document and report them to the area manager with evidence and recommendations. **What profile are we looking for?** Graduate or currently studying university or technical programs in Communications, Marketing, Administration, Business, or related fields. Minimum 1 year of experience in customer service (calls and emails). Competencies: Strong communication skills, negotiation, organization, analytical ability, initiative, empathy, results-oriented, team management, ability to work under pressure. Intermediate Excel /*Intermediate English.* Intermediate-level MS Office proficiency. **What do we offer?** Salary: 1500 Referral bonus: 70 SOLES (CONVERT TO LOCAL CURRENCY) **Bonus for participating in our Social Media Content Generation Plan:** up to $100 USD per quarter **Your path to joining our team:** **Initial Pre-screening:** Upon application, you will answer a series of initial questions to determine whether you meet the minimum required criteria. **Interview with AVI and Brief Call:** If you pass the pre-screening, you will have an interview with AVI, our recruitment bot, followed by a short call (under 15 minutes) with our recruiter. **Account Interview:** If you advance in the process, you will have an interview with the account you are applying to. You will receive feedback on your performance the same day. **Offer and Onboarding Process:** If the interview is successful, we will extend a formal offer. Upon acceptance, we will request necessary documents, guide you through information upload, arrange medical examinations, and proceed with contract signing. And that’s it—you’ll be ready to start working with us! **Transparency and Real-Time Feedback:** Throughout the entire process, you will have full visibility into each stage and receive real-time feedback so you’re always informed about your progress. We are committed to making this process agile, transparent, and enriching. We look forward to welcoming you to our team! Learn more about the impact of our XPERS across the Americas here https://www.instagram.com/talentmarcomkt/