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Job Summary: We are seeking a Help Desk Operator to manage, handle, and escalate reported cases, ensuring SLA compliance and tracking fixed network faults. Key Responsibilities: 1. Ticket management for fixed network services (fiber) 2. Operation of BMC Remedy and monitoring platforms 3. Reception and escalation of reported cases We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical graduate, university student, or university BACHELOR's degree in Systems Engineering or related fields \- Minimum 1 year of experience in ticket management for fixed network services (fiber). Mandatory proficiency in BMC Remedy and technical operator monitoring platforms (field crews). Responsibilities: \- Timely reception, management, handling, communication, and escalation of cases reported via automatic alerts or assigned through BOSF, ensuring SLA compliance. \- Management and updating of solutions (Remedy), assignment of cases to field crews, and notification and escalation of high-risk incidents. \- Assignment and tracking of faults occurring in the Fixed Network. Schedule: Monday to Sunday, 24/7 (rotating shifts of 8 hours per day, 1 rest day) Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with their preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Job Type: Full\-time Pay: S/.2,000\.00 per month Application Question(s): * Indicate your salary expectations * Indicate your academic degree * Do you agree with rotating 24/7 schedules (8 hours of work per day, 1 rest day)? * Do you have experience with BMC REMEDY? * Have you handled fixed network (fiber optic) incidents and assigned field crews? Work Location: In person
