Call Center Staff Wanted – Full Payroll Registration

Description

Job Summary: Maquisistema is seeking a customer service specialist to handle inquiries, manage requests, and record interactions while maintaining associate satisfaction. Key Responsibilities: 1. Customer service and inquiry resolution 2. Claim management and follow-up 3. Proactive communication with associates Maquisistema is a Peruvian company with extensive experience in collective fund systems, specializing in facilitating access to vehicles and assets through a programmed savings model. Requirements: \- Minimum education: Completed Secondary School \- Working hours: Monday to Friday, 9:00 AM to 6:45 PM; Saturdays, 9:00 AM to 1:15 PM. \- Experience: Minimum 6 months in customer service within a contact center. \- Technical skills: Proficiency in contact center applications, Word, Excel, and email composition. **Main responsibilities:** \- Receiving calls from associates. \- Assisting customers by addressing inquiries, providing account information, responding to requests, resolving concerns regarding contracts, and other related matters. \- Creating a record of each call immediately after concluding the conversation with the customer. \- Adhering to assigned time limits for each call, respecting waiting times and post-call work time. \- Assisting other colleagues when required. \- Tracking and managing claims using the CMR system. \- Contacting customers via email and phone to extend a welcome and verify that their data is accurate. \- Informing awarded associates about visiting our offices, ensuring this occurs no later than 90 days prior; supervising correction of any inaccurate data. \- Notifying customers who are nearing award eligibility to expedite their award process. \- Informing customers about current promotions to encourage visits and sending instructional circulars. Benefits: \- Full payroll registration under the General Regime. \- Fixed salary above the minimum wage. \- Unlimited commissions. \- Saturdays: Starting from the second month, work is scheduled on an alternating basis. \- Career development path. Salary: S/.1,800.00 \- S/.3,000.00 per month Application Questions: * Which district do you currently reside in? Please provide your WhatsApp number and availability for calls. * What is your highest level of education? Are you currently studying? If so, please specify your schedule. * Provide your DNI for system registration. * How much experience do you have in a call center? If this is your first time, please indicate. * What was the amount of your most recent salary? Work Location: On-site employment