Job Summary: This role involves managing and recovering loans, ensuring client satisfaction and adherence to company policies, all while contributing to a mission focused on helping vulnerable children. Key Highlights: 1. Transforming vulnerable children’s life stories. 2. Ensuring quality service and client retention. 3. Participating in emergency preparedness and response. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: • Achieve monthly new loan disbursement targets according to assigned level (Junior, Senior, or Master). • Strictly manage monthly loan renewals as part of delivering excellent service to our clients. • Enforce credit policies in accordance with the methodology applied in the region where services are delivered. • Recover loans while maintaining portfolio quality, ensuring Portfolio at Risk (PAR) >30 days remains below 3.0% per the end-of-month portfolio report. • Follow credit-stage-specific protocols. • Conduct group visits punctually according to repayment frequency (weekly, biweekly, semi-monthly, or monthly). • Ensure clients remain with VFM by delivering high-quality service. • Immediately follow up on delinquency starting from the first day of arrears, ensuring payment through the designated group reference at institutions appointed by the company. • Comply with institutional fraud policies and procedures applicable to each client. • Uphold the organization’s mission, vision, values, and social impact. • Participate in emergency training programs, drills, and response activities wherever adverse events, disasters, emergencies, or incidents occur. Applicant Types Accepted: Local Applicants Only