CALL CENTER ADVISOR - OPHTHALMOLOGICAL CLINIC

Description

Job Summary: We are seeking an experienced Contact Center Agent with strong customer service skills and a results-oriented mindset to handle inquiries and manage medical appointments, contributing to excellence in visual health care. Key Highlights: 1. Customer service and medical appointment management 2. Professional growth opportunities and continuous training 3. Pleasant work environment and service-oriented mindset Job Description: **Join the Oftalmo Vissum team!** We are a leading ophthalmological clinic specializing in the prevention, diagnosis, and treatment of visual health, located in the district of Santiago de Surco. Our mission is to transform our patients' lives through exceptional care. We are currently seeking top talent for the position of **Contact Center Agent:** **WHO ARE WE LOOKING FOR?** \- Minimum 1 year of experience in similar roles \- Currently enrolled in or graduated from programs in Management, Communications, Advertising, Administration, or Marketing (Preferred) \- Strong interpersonal and customer-facing skills \- Results-oriented: ability to successfully schedule medical appointments. **WHAT WILL BE YOUR RESPONSIBILITIES?** * Respond to and resolve inquiries via phone calls and/or messages across various communication channels. * Schedule, reschedule, and cancel medical appointments * Maintain up-to-date appointment records in the scheduling system * Confirm appointments and timely send reminders * Conduct post-sales follow-up with potential patients * Perform other duties assigned by your immediate supervisor **BENEFITS:** \- Formal employment registration (payroll inclusion) \- Full-time position \- Career path and professional growth opportunities \- Continuous training focused on enhancing your productivity \- Pleasant work environment If you possess a service-oriented mindset and strong communication skills, we’re looking for you! Type of position: Full-time Work location: On-site employment Salary: S/.1,200\.00 \- S/.1,500\.00 per month Work location: On-site employment