Call Center Agent - Fixed bonuses + Full payroll registration

Description

Job Summary: Maquisistema is seeking a Customer Service Advisor to handle inquiries, manage complaints, and maintain communication with associates within its collective funds system. Key Highlights: 1. Customer service in contact center 2. Management of inquiries and complaints 3. Proactive communication with associates Maquisistema is a Peruvian company with extensive experience in the collective funds system, specializing in facilitating access to vehicles and assets through a programmed savings model. Requirements: \-Minimum education: Completed secondary school \-Working hours: Monday to Friday, 9:00 AM to 6:45 PM; Saturdays, 9:00 AM to 1:15 PM. \-Experience: Minimum of 6 months in contact center customer service. \-Technical knowledge: Proficiency in contact center applications, Word, Excel, and email composition. **Main Responsibilities:** \- Receiving calls from associates. \- Assisting customers by addressing inquiries, providing account information, responding to requests, resolving concerns regarding contracts, and other related matters. \- Creating a record of each call immediately after concluding the conversation with the customer. \- Adhering to assigned time limits for each call, respecting wait times and post-call work time. \- Assisting colleagues when required. \- Tracking and managing complaints via the CMR system. \- Contacting customers via email and phone to welcome them and verify that their data is accurate. \- Informing awarded associates to visit our offices within a maximum period of 90 days; supervising correction of any incorrect data. \- Notifying customers who are about to be awarded so they may expedite the award process. \- Informing customers about current promotions to encourage visits and sending instruction circulars. Benefits: \- Enrollment in the general payroll regime. \- Fixed salary above the minimum wage. \- Unlimited commissions. \- Saturdays: Starting from the second month, work is scheduled on an alternating basis. \- Career development path. Salary: S/.1,800\.00 \- S/.3,000\.00 per month Application Question(s): * Which district do you currently reside in? Please provide your WhatsApp number and availability for calls. * What is your highest level of education? Are you currently studying? If so, please indicate your schedule. * Provide your DNI for system registration. * How much experience do you have in call centers? If this is your first time, please indicate. * What was the amount of your most recent salary? Work Location: On-site employment