CALL CENTER CLINICA OFTALMOLOGICA

Description

Job Summary: We are seeking a Contact Center Agent to manage inquiries, schedule appointments, and conduct patient follow-ups at our ophthalmological clinic, with a strong focus on customer service and results orientation. Key Highlights: 1. Attention and resolution of inquiries through multiple channels 2. Scheduling, rescheduling, and cancellation of medical appointments 3. Opportunities for professional growth and continuous training **Join the Oftalmo Vissum team!** We are a leading ophthalmological clinic specializing in the prevention, diagnosis, and treatment of visual health, located in the district of Santiago de Surco. We are inspired to transform our patients' lives through excellence in care. Currently, we are seeking top talent to fill the position of **Contact Center Agent:** **WHO ARE WE LOOKING FOR?** \- Minimum 1 year of experience in similar roles \- Currently enrolled in or graduated from programs in management, communications, advertising, administration, or marketing (preferred) \- Strong customer/public service skills \- Results-oriented: achieving medical appointment bookings. **WHAT WOULD BE YOUR RESPONSIBILITIES?** * Respond to and resolve inquiries via phone calls and/or messages across various communication channels. * Schedule, reschedule, and cancel medical appointments * Maintain up-to-date records in the appointment scheduling system * Confirm appointments and timely send reminders * Conduct post-sale follow-up with potential patients * Perform other duties as assigned by your immediate supervisor **BENEFITS:** \- Formal employment registration (payroll inclusion). \- Full-time position \- Career path and opportunities for professional growth. \- Continuous training focused on enhancing your productivity. \- Pleasant work environment. If you possess a service-oriented mindset and strong communication skills, we are looking for you! Position type: Full-time Work location: On-site employment