Customer Service

Description

Job Summary: We are seeking a Customer Service Manager to provide in-person support, resolve inquiries and incidents, and coordinate with operational departments to deliver an excellent customer experience. Key Responsibilities: 1. In-person customer service and guidance on shipment status. 2. Resolution of inquiries, requests, and incidents with follow-up. 3. Coordination with operational departments to ensure customer experience. **START YOUR CAREER WITH A LEADING LAST-MILE COMPANY!** We are currently seeking talent for the Customer Service Manager position at our La Victoria branch. **WHAT WILL YOU DO?** * Provide in-person customer service and guidance regarding shipment status. * Handle inquiries, requests, and incidents, conducting follow-up until resolution. * Record and keep case information updated in internal systems. * Prepare daily management reports in Excel and maintain up-to-date operational controls. * Coordinate with operational departments to resolve incidents and ensure optimal customer experience. **WHAT ARE WE LOOKING FOR?** * Minimum 6 months of customer service experience. * Basic Excel proficiency. * Excellent communication skills, empathy, and service orientation. * Availability to work rotating monthly shifts (mandatory). * Proactive attitude and willingness to learn. **EMPLOYMENT CONDITIONS** * Location: La Victoria. * Work modality: On-site. * Rotating schedule with monthly changes: * **Month 1: Monday to Saturday, 9:00 a.m. to 6:00 p.m.** * **Month 2: Monday to Saturday, 11:00 a.m. to 8:00 p.m.** * Compensation: S/ 1,400 base + S/ 400 mobility allowance (total: S/ 1,800 monthly). * Employment regime: Payroll under the Microenterprise Regime. ***If you are customer-oriented, possess strong communication skills, and can effectively resolve inquiries and incidents, we want to meet you!*** Salary: S/.1,400\.00 \- S/.1,800\.00 per month Workplace: On-site employment