Customer Service Advisor – Operations

Description

Job Summary: Act as the liaison between customers and operational departments, ensuring agile service, constant follow-up, and timely solutions through various channels. Key Responsibilities: 1. Ensure agile customer service and timely solutions. 2. Conduct continuous case follow-up until resolution. 3. Manage customer inquiries, incidents, and complaints. **What will be your challenge?** Act as the liaison between our customers and operational departments, ensuring agile service, constant follow-up, and timely solutions. **Main Responsibilities** * Handle customer inquiries and incidents through various channels. * Identify and route requests to the appropriate departments (claims, mechanics, CNG, maintenance, documentation, etc.). * Conduct continuous case follow-up until resolution. * Keep customers informed about status, timelines, and next steps. * Manage complaints, ensuring clear and timely service. **Requirements** * Experience in customer service or call center. * Proficiency with digital tools (CRM, WhatsApp, etc.). DESIRABLE * Automotive or financial sector knowledge is desirable. Salary: S/.1,500\.00 \- S/.1,800\.00 per hour Application Question(s): * Do you have customer service experience? In-person or virtual? * Are you available to work Monday to Friday, 9am to 6pm, in-person in Miraflores? * Are you available to work under a Receipt for Professional Services agreement? Work Location: On-site employment