Customer Service Representative

Description

Job Summary: We are seeking a proactive, empathetic, and detail-oriented Customer Service Representative to deliver an exceptional experience to guests and property owners, working collaboratively and enthusiastically embracing learning opportunities. Key Highlights: 1. Young, committed team focused on continuous improvement. 2. Opportunity to propose ideas and grow professionally. 3. Flat and dynamic company culture. **Customer Service Representative** At El Depa de Rocko, we are looking for a proactive, empathetic, and detail-oriented Customer Service Representative who contributes to delivering an exceptional experience to our guests and property owners. We seek an organized, solution-oriented individual with strong communication skills, capable of teamwork and enthusiastic about learning and growing within a dynamic company. **Work Modality**: 100% On-site **Location**: Barranco **Salary**: S/. 1200 **Academic Qualifications:** Technical or university studies in Hospitality, Tourism, Communications, Administration, or related fields. **Experience:** * Minimum 6 months in customer service, operational support, reservation coordination, or administration within the hospitality or service industry. * Basic numerical skills (cash handling, petty cash, recordkeeping) **Responsibilities:** * Update guest access information, coordinate with reception, etc. * Respond to guest and property owner inquiries and requests via chat. * Coordinate and record additional services requested by guests. * Activate services such as flexible check\-in or pet permissions. * Track lost items: storage, return, or communication with the guest. * Record assigned operational documentation (e.g., manuals, checklists, etc.). * Participate in the department’s monthly operational closing. * Maintain constant coordination with the operations team. **What We Look for in You:** * Clear, courteous, and professional written and verbal communication. * Strong customer orientation and solution-driven attitude. * Organization, punctuality, and adherence to procedures. * Proficiency in basic digital tools (Google Drive, spreadsheets, scheduling systems). * Basic numerical skills (cash handling, petty cash, recordkeeping) **What We Offer You:** * Work in a young, committed team focused on continuous improvement. * Opportunity to propose ideas and grow professionally. * Flat and dynamic company culture. * Working hours: **Thursday to Tuesday, 9:00 am to 6:00 pm** * Salary: S/. 1200 Employment Type: Full-time Salary: Starting from S/.1,200\.00 per month Work Location: On-site employment