Job Summary: We are seeking a Customs Specialist or Customer Service representative for a customs agency to advise clients, review documentation, and manage customs clearance processes. Key Responsibilities: 1. Advise clients on customs regulations 2. Manage and control customs clearance processes 3. Coordinate and direct cargo shipments **Requirements:** * Minimum 2 years of experience as a Customs Specialist or Customer Service representative in a customs agency. * Knowledge of special agreements, Amazonia Law, and Free Trade Agreements (FTAs). * Experience in preparing and tracking case files. * In-depth knowledge of regimes 10, 40, and temporary regimes, as well as anticipatory customs clearances. * Proficiency in the SINTAD system. **Responsibilities:** * Advise clients on matters related to customs regulations. * Review received documentation to verify absence of errors or omissions. * Open orders in SINTAD and assign them to the corresponding liquidator for numbering. * Send daily status updates of customs clearances to clients and immediate supervisors. * Verify proforma invoices received from the commercial department to prevent billing errors. * Monitor clients’ customs clearances, considering deadlines for regimes, regularization procedures, bonds, and all other necessary information to ensure successful completion of customs clearances. * Forward files to the pickup department after coordinating reception schedules. * Coordinate and direct client cargo shipments as appropriate. Benefits: * Market-competitive salary * Pleasant work environment * Career development path * Timely payments Employment Type: Full-time Work Location: On-site employment