Depot Customer Service Associate

Description

Job Summary: The Depot Customer Service Associate will coordinate with operational and administrative departments to ensure efficient and high-quality customer service, guaranteeing an outstanding customer experience. Key Highlights: 1. Manage requests, inquiries, and complaints from internal and external customers. 2. Coordinate appointments for pickup and return of empty containers. 3. Propose improvements to the customer experience. **Depot Customer Service Associate** Location: Peru (Callao) Company: A.P. Moller – Maersk At Maersk, we are transforming the logistics industry by connecting and simplifying global supply chains. We seek talent eager to be part of this transformation. **About the Role** As a Depot Customer Service Associate, you will be responsible for coordinating with operational and administrative departments to ensure efficient and high-quality service to our customers, securing an outstanding experience. **Key Responsibilities** * Manage requests, inquiries, and complaints from internal and external customers * Coordinate appointments for pickup and return of empty containers * Follow up on services to ensure quality standards * Support import and export processes (full and empty containers) * Coordinate with commercial and operational teams * Maintain records in internal systems and related documentation * Propose improvements to the customer experience **Requirements** * Degree in Administration, Industrial Engineering, International Business, or related fields * Minimum 2 years of experience in Customer Service or operations in international trade * Intermediate to advanced English proficiency * Knowledge of customer service principles and customs procedures * Experience with logistics systems is desirable **Ideal Candidate Profile** We seek customer-oriented individuals with strong coordination skills, effective communication abilities, and a continuous improvement mindset. **Why Join Maersk** * Dynamic and international work environment * Opportunities for growth * Impact on global logistics \#LI\-EM1 \#LI\-Onsite \#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .