Description
Job Summary:
Coordinate the care of VIP and international patients, guiding them through processes and supporting scheduling and administrative procedures.
Key Responsibilities:
1. Guide and assist VIP and international patients throughout their processes
2. Support in scheduling consultations, procedures, and imaging studies
3. Track budgets and letters of guarantee
**Description**
**Offer**
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Ensure timely care for VIP and international patients in coordination with AUNA’s internal departments.
1\. Guide and assist VIP and international patients through the various end-to-end processes or workflows they must follow
2\. Support VIP and international patients requiring scheduling of consultations, procedures, imaging studies, or laboratory tests
3\. Track budget and letter-of-guarantee procedures via BAW (internal system) for VIP and international patients
4\. Send relevant documentation (supporting evidence) to the Budget and Letter-of-Guarantee departments regarding pending responses exceeding 48 hours, specifically for VIP and international patients
**Requirements**
**Candidate**
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* + Completed technical studies in Administration, Communications, Secretarial Studies, or related fields (desirable)
**Selection**
**Process**
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Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience.
To apply, you only need:
1\. Apply to this position
2\. Check your email
3\. Log into Aira and complete the requested questions and/or assessments
Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage.
**About**
**Us**
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AUNA is a leading organization whose primary commitment is delivering health and wellbeing to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone.
We operate in Peru, Colombia, and Mexico and have over 14,500 employees.
At AUNA, we implement a comprehensive, person-centered healthcare model — the most important pillar of our mission.
**Our**
**Benefits**
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* Health insurance
* Training programs and courses
* Wellness activities
* Meal subsidy
* Product discounts