First Choice Intern

Description

Job Summary: DHL Express Peru's First Choice Department is seeking a Continuous Improvement Intern to ensure the best customer experience by addressing customer needs. Key Responsibilities: 1. Ensure the best customer experience by addressing customer needs. 2. Monitor customer experience and operational metrics (NPS, Contact Rate). 3. Facilitate continuous improvement initiatives. DHL Express Peru's First Choice Department is seeking a Continuous Improvement Intern. ROLE PURPOSE Ensure the best customer experience by responding to and resolving each customer need in accordance with DHL’s highest standards and procedures. YOUR RESPONSIBILITIES * Conduct customer surveys to identify insights and improvement opportunities. * Follow up on critical cases and actionable feedback to ensure timely resolution. * Monitor customer experience and operational metrics (NPS, Contact Rate, etc.). * Execute internal communication campaigns, share results, and recognize achievements to strengthen a customer-centric and continuous improvement culture. * Facilitate continuous improvement initiatives: * Analyze customer feedback to identify insights, root causes, and improvement opportunities. * Support departments in improving and simplifying processes focused on customer experience and efficiency. * Prepare reports, dashboards, and presentations of results. WHAT YOU BRING * Graduate in Industrial Engineering, Systems Engineering, or Business Administration (Bachelor’s degree or higher) * Minimum 6 months of experience in similar roles. * Proficiency in Power BI and intermediate English. * Knowledge of project management and reporting. * Availability to work onsite in Callao. CONNECTING PEOPLE, IMPROVING LIVES