Guest Service

Description

Job Summary: Provide close and personalized service to guests by handling calls and ensuring their satisfaction with a high level of customer service. Key Highlights: 1. Close and personalized customer service 2. Opportunity for professional growth and development 3. Inclusive and purpose-driven workplace culture **Company Description** We are much more than a global leader. We welcome you just as you are and help you find a role—and a brand—that matches your personality. We support your daily growth and learning, ensuring your work gives purpose to your life so that, throughout your journey with us, you can continue exploring the limitless possibilities at Accor. By joining Accor, every chapter of your story becomes ours to write—and together, we can imagine tomorrow’s hospitality. Discover the life awaiting you at Accor: visit https://careers.accor.com/ **Job Description** Deliver fully close and personalized service to customers by handling guest calls. * Be responsible for answering all calls from our guests and external parties to the hotel. * Achieve positive outcomes for guest inquiries in a timely and efficient manner. * Demonstrate a high level of customer service at all times. * Conduct shift handovers following established practices. * Report any situation deemed dangerous or suspicious within the hotel. * Comply with the hotel’s internal regulations, departmental policies, and procedures. * Embody the ideal attitudes of the “I Connect”, “I Engage”, “I Go the Extra Mile”, and “I Personalize” connector principles—the foundation of Accor’s values. * Comply with Occupational Health and Safety regulations. * Attend all company-scheduled trainings. * Perform other related duties as required by the department. **Qualifications** * Technical or university degree in fields such as Administration, Hospitality, etc. * Experience with the Opera system * Advanced English proficiency * 1–2 years of experience in the role **Additional Information** * Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunities to develop your talent and grow within your hotel and globally! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives Diversity and Inclusion at Accor means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purposeful employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so that we can take them into consideration.