Job Summary: We are seeking a Help Desk Analyst L1 to provide on-site technical support to users for applications and hardware, collaborating with network and systems engineering teams. Key Highlights: 1. On-site technical support for users and hardware 2. Collaboration with network and systems engineering teams 3. Opportunity for innovation and continuous learning Join Stefanini! At Stefanini, we are more than 30\.000 geniuses, connected from 41 countries, doing what we love and co\-creating a better future. **Responsibilities and Duties** You surely don’t want to miss out! **Help Desk Analyst L1!** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! To better face these challenges, you need to: * Provide on-site technical support to application and hardware users (e.g., PCs, servers, mainframes) within the organization. * Collaborate with network services, software systems engineers, or application development teams to restore service or identify issues. **Requirements and Qualifications** It is important to have: * 1 year of experience (Desirable) * ITIL knowledge Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and let’s build a better future—together!