In-Store Customer Service Advisor – Operations

Description

Position Summary: You will serve as the liaison between customers and operational departments, ensuring agile service, constant follow-up, and timely solutions for inquiries and incidents, while keeping customers informed. Key Highlights: 1. Handle inquiries and incidents through various channels. 2. Conduct continuous case follow-up until resolution. 3. Manage complaints, ensuring clear and timely service. **What will be your challenge?** To act as the liaison between our customers and operational departments, ensuring agile service, constant follow-up, and timely solutions. **Main Responsibilities:** * Handle customer inquiries and incidents through various channels. * Identify and route requests to the appropriate departments (claims, mechanics, CNG, maintenance, documentation, etc.). * Conduct continuous follow-up on cases until resolution. * Keep customers informed about status, timelines, and next steps. * Manage complaints, ensuring clear and timely service. **Requirements:** * Experience in customer service or call centers. * Proficiency in digital tools (CRM, WhatsApp, etc.) DESIRABLE * Automotive or financial sector knowledge is desirable Salary: S/.1,500\.00 \- S/.1,800\.00 per hour Application Question(s): * Do you have customer service experience? In-person or virtual? * Are you available to work under a Receipt for Professional Services agreement? * In which district do you currently reside? * Are you available to work in-person, Monday through Sunday, from 9:00 a.m. to 6:00 p.m., with one day off per week? Work Location: In-person employment