JUNIOR OPERATOR

Description

Job Summary: Prosegur Alarms is seeking a Risk Monitoring Center Teleoperator to provide security responses during emergencies, support customers, and ensure service continuity. Key Highlights: 1. Provide security responses to emergencies in residential and commercial premises. 2. Support customers immediately according to established protocols. 3. Be part of a Great Place to Work-certified company with a clear career path. **Prosegur Alarms** is a multinational company present in 9 countries, offering a wide range of products that enhance the security and peace of mind of families and businesses. Prosegur security alarms feature the most advanced systems on the market. **Our Values:** We care about people. We think positively. We are unstoppable. Currently, Prosegur Alarms is seeking a **Risk Monitoring Center Teleoperator**, whose mission is to deliver appropriate security responses to emergencies in residential and commercial premises while providing immediate customer support, thereby contributing to their safety and operational service continuity. **What will your responsibilities be?** * Notify alarm signals by telephone, applying company-defined protocols and each client’s specific requirements. * Inform customers of technical issues detected in the security system—such as detector or battery failures—or escalate cases to the corresponding technical service department. * Report required changes to customer data to the immediate supervisor, based on direct customer requests or instructions from other departments, to maintain accurate and reliable information in company systems. * Report events identified as false alarms to the GRFA department, following the corresponding procedure. * Provide immediate customer support in case of real emergencies, acting strictly in accordance with established protocols for each type of situation. * Deliver to the customer the authorities’ handover report or debt report, as applicable, ensuring clear and precise communication. * Comply with company policies, Internal Work Regulations, Internal Occupational Safety and Health Regulations, and all other internal regulations applicable to the employee’s duties. * Perform other duties assigned by the immediate supervisor within the scope of competence. **What are we looking for?** * Completed technical or university studies in Business Administration, Computer Science, or related fields. * Minimum 1 year of experience in telephone customer service, monitoring, or related roles. * Availability to work rotating shifts (M\-T\-N). * Knowledge of emergency telephone customer service and basic interpretation of security signals. * Basic proficiency in Microsoft Office 365 (Excel, Word, PowerPoint). **What do we offer?** * Opportunity to join a company certified by **Great Place to Work**. * Formal employment registration from day one, including all statutory benefits. * Various corporate benefits. * Defined career path and professional growth opportunities. * Access to E\-learning platforms. * Educational scholarship program for you and/or your children through the Prosegur Foundation. * Individual training plan at Prosegur’s corporate university. * Educational agreements for technical programs, undergraduate and graduate degrees, diplomas, language courses, etc.