Level 1 Technical Support (Service Desk)

Description

Job Summary: Handles Level 1 incidents and provides technical support to academic and administrative staff, with a strong focus on customer service. Key Highlights: 1. Level 1 technical support role with customer service focus. 2. Requires knowledge of operating systems, software, devices, and networks. 3. Strong communication and customer service skills are essential. **Job Description** Level 1 Help Desk, handling Level 1 incidents, answering calls from academic and administrative staff **Profile** Knowledge of operating systems, software, and devices Networking knowledge required Minimum 6 months of Level 1 experience Communication skills * Clear and precise in responses * Ability to deliver high-quality customer service * Resolve issues clearly and promptly Customer service skills: Be empathetic toward customers; actively listen to users' needs; maintain patience and professionalism. **About Inetum** Universidad San Ignacio de Loyola **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 8:00 AM to 5:00 PM 2-month fixed-term contract. Start Date: February 23, End Date: April 23 **Country** Peru **Location** Lima **Contract Type** Fixed\-term contract