Level 2 Technical Support (Service Desk)

Description

Job Summary: Provide Level 2 support to administrative, teaching, and academic staff on campus, directly assisting users. Key Responsibilities: 1. Level 2 technical support for users 2. Knowledge of operating systems, software, and networks 3. Communication and customer service skills **Job Description** Provide Level 2 support to USIL’s administrative, teaching, and academic staff on campus through direct user assistance. **Profile** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clear and precise responses * Customer service skills * Resolve issues clearly and promptly * Customer service skills: Empathize with the customer, listen attentively to user needs, maintain patience and professionalism. **About Inetum** Universidad San Ignacio de Loyola **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, from 2:00 AM to 11:00 PM Start Date: April 06, End Date: May 31 **Country** Peru **Location** Lima **Contract Type** Fixed\-term contract