Live Ops / Full-Time Delivery Operations Assistant

Description

Job Summary: We are seeking a proactive Delivery Operations Assistant (live ops) to manage, optimize, and resolve real-time operations in a dynamic environment. Key Highlights: 1. Manages and optimizes delivery operations in real time. 2. Resolves operational incidents and ensures service level adherence. 3. Requires proactivity, autonomy, and excellent communication skills. **JOIN OUR TEAM AT AIMO!** We are looking for a **Delivery Operations Assistant (live ops)** to join our team and help manage, optimize, and resolve real-time operations. If you are proactive, possess strong communication skills, and have operations experience, we want you! **Requirements:** * Final-year student or technical graduate in Business Administration, Business, or related fields. * Availability to work in San Borja **(Hybrid)** Monday to Friday (remote), Saturday and Sunday (on-site), on a full-time rotating schedule: (8:00 AM to 12:00 AM) 8 hours \+ 1-hour break \+ 1 day off (between Monday and Thursday). * Personal laptop/PC required. * Minimum 1 year of experience in real-time operations, on-demand logistics, or last-mile coordination—preferably within technology, food delivery, or last-mile companies. * Minimum 1 year of experience in call centers or back-office roles handling customer complaints and loyalty management. * Proactive, solution-oriented, autonomous profile with enthusiasm for driving change. * Excellent communication skills and ability to collaborate cross-functionally. * Ability to make quick, effective decisions under high-pressure situations. * Results-oriented mindset with focus on achieving objectives. **Responsibilities:** * Monitor end-to-end order processing in real time. * Ensure compliance with protocols across the fleet and with customers. * Guarantee adherence to established timeframes for each service stage. * Manage operational incidents in real time and implement preventive actions to maintain Service Level (SL). * Proactively and assertively communicate with B2B partners, drivers, and end customers. * Track delays and ensure on-time delivery. * Provide monitoring and support to drivers during distribution. * Resolve fleet/system incidents in real time. * Promptly alert and report operational incidents. * Record and report all interactions per established protocols and processes. * Validate proper functioning of active platforms and report incidents. * Ensure appropriate support from the dedicated fleet service. **What We Offer:** * Fixed monthly salary: S/: 1500 * Honorarium receipt for 3 months, followed by evaluation for MYPE payroll (50% statutory benefits). * Work modality: Hybrid (according to assigned rotating schedule). * Location: San Borja * Excellent working environment If you are passionate about technology and operations, and wish to join a dynamic company, AIMO is the place for you. Apply now and be part of our growth! **Requirements** \- Minimum education: Technical degree Salary: S/.1,499\.00 \- S/.1,500\.00 per month Work location: Hybrid in San Borja, Lima