OPERATIONS MANAGER - TELECOMMUNICATIONS SECTOR

Description

Position Summary: We are seeking a dynamic and strategic Operations Manager to lead, optimize, and oversee infrastructure and services in the telecommunications sector. Key Highlights: 1. Lead the optimization of telecommunications infrastructure and services. 2. Responsible for operational continuity and network efficiency. 3. Strategic management of multidisciplinary teams and technical projects. **Job Description** We are looking for a dynamic and strategically minded **Operations Manager** to lead, optimize, and oversee our organization’s infrastructure and services in the telecommunications sector. In this role, you will be ultimately responsible for ensuring operational continuity, network efficiency, and excellent execution of technical projects. We seek a leader with solid experience managing multidisciplinary teams, data-driven decision-making capabilities, and an unwavering focus on service quality and customer satisfaction. **Key Responsibilities** * **Strategic Leadership:** Plan, direct, and coordinate daily operations of telecommunications infrastructure (networks, systems, and technical support). * **Process Optimization:** Design and implement operational processes that maximize efficiency, reduce response times, and ensure business scalability. * **Project Management:** Oversee deployment of new infrastructure, corrective/preventive maintenance, and technology migrations, ensuring adherence to timelines and budgets. * **Team Leadership:** Lead, motivate, and evaluate technical and operational staff, fostering a collaborative and high-performance work environment. * **Quality Control and SLAs:** Monitor key performance indicators (KPIs) and ensure strict compliance with internal and external Service Level Agreements (SLAs). * **Vendor Management:** Negotiate and supervise contracts with technology vendors, contractors, and strategic connectivity partners. * **Risk Mitigation:** Develop and implement contingency and disaster recovery plans to ensure business continuity. **Requirements** * **Education:** Bachelor’s degree in Telecommunications Engineering, Electronic Engineering, Systems Engineering, Business Administration, or related fields. * **Advanced Education (Preferred):** Master’s degree or postgraduate qualification in Operations Management, MBA, or Project Management (PMP). * **Experience:** Minimum of 3–5 years in operational leadership roles (Management, Head of Department, or Director level) **exclusively within the telecommunications sector**. * **Technical Knowledge:** In-depth understanding of network architectures (fiber optics, mobile networks, satellite systems, data centers, etc.) and local telecommunications regulations. * **Soft Skills:** Strong leadership, assertive communication, conflict resolution, and high-level negotiation abilities. * **Languages:** Basic/Intermediate English — *Desirable for interaction with international vendors*. Work Location: On-site employment