Records- Team Lead Family

Description

Summary: This role supervises and coordinates daily operations of Tier 1 and Tier 2 Records team members, ensuring timely processing and compliance with legal documentation. Highlights: 1. Lead daily debrief meetings and assign tasks per SOP schedule 2. Monitor task assignments, ensuring appropriate prioritization and status updates 3. Conduct internal audits to evaluate quality, accuracy, and compliance **Organization:** Alonso \& Alonso Attorneys at Law, PLLC **Reports to:** Family Ops Supervisor **Employment Type****:** Full\-Time Contractor **Location:** Remote **About Us** At Alonso \& Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. **Essential Responsibilities and Duties** * Supervise and coordinate the daily operations of Tier 1 and Tier 2 Records team members. * Lead daily debrief meetings and assign tasks per the SOP schedule. * Monitor Litify task assignments, ensuring appropriate prioritization and status updates. * Ensure FOIA requests are drafted, reviewed, corrected, and submitted per SOP requirements and timelines. * Track and verify timely retrieval and upload of FBI reports, ensuring no expired links. * Oversee criminal disposition requests and client address change workflows. * Review records for completeness, ensuring documents are named, stored, and filed per SOP in Google Drive and Litify. * Conduct internal audits to evaluate quality, accuracy, and compliance. * Provide ongoing support, coaching, and refresher training to team members. * Troubleshoot technical issues, escalate delays, and coordinate with other departments (e.g., Admin, Evidence, CSC). * Maintain department trackers and ensure follow\-up protocols for missing or delayed documentation. * Stay informed about platform\-specific limitations and proactively mitigate submission or service delays (e.g., EOIR monthly outages). * Evaluate and report on team KPIs and recommend process improvements to leadership. **Required Qualifications** * 2\+ years of legal administrative or records experience, preferably in immigration law. * 1\+ year of experience in a team lead, coordinator, or supervisory capacity. * Strong knowledge of FOIA, FBI, and USCIS documentation processes. * Proficient with Litify, Google Workspace, and RingCentral. * Excellent organizational skills and attention to detail. * Effective communicator with strong problem\-solving abilities. * Ability to manage multiple deadlines in a high\-volume, process\-driven environment. **Preferred Qualifications** * Familiarity with T\-Visa application procedures and removal defense casework. * Experience reviewing FOIA results and FBI PIN management. * Bilingual (English/Spanish or other commonly spoken client language). * Experience coaching, mentoring, or training junior staff. * Strong understanding of client confidentiality and document verification protocols. **Technical Requirements** * Computer: Intel i5 (8th Gen\+) or AMD Ryzen 5 (3000\+), or Mac M1\+. Min. 8 GB RAM, 256 GB SSD. * OS: Windows 11 or macOS. * Monitors: Two screens required. * Headset: USB wired or wireless. * Internet: Wired connection, at least 20 Mbps. **Key Performance Indicators** * **Team Lead Effectiveness** Maintain a minimum team achievement rate of 95% of weekly production goals, ensuring assigned tasks are completed efficiently and team productivity standards are consistently met. * **Team Lead Aging** Maintain 95% of active tasks and cases within the designated aging bucket (0–30, 0–60, or 0–90 days, depending on the team), ensuring timely case progression and preventing backlog accumulation. * **Team Lead Quality** Maintain a minimum team quality score of 95%, as measured by QA reviews, rating systems, audits, and feedback evaluations, to ensure accuracy, compliance, and adherence to established quality standards. * **Team Lead Mail Out Goal** Achieve 100% or greater of weekly mail\-out goals, ensuring timely movement of eligible cases and consistent execution of mailing priorities across the team. * **Team Lead Quality Audits** Complete 95% or more of required quality audits, conducting a minimum of one audit per Legal Assistant per week, including completion of QA checklists and documented feedback sessions. * **Team Performance Oversight** Maintain consistent monitoring of team performance metrics, coaching opportunities, and operational compliance to ensure team members meet established productivity, quality, and aging standards. * **Leadership Accountability \& Process Compliance** Maintain 95% compliance with departmental procedures, reporting requirements, coaching responsibilities, and operational workflows while supporting organizational objectives and continuous improvement initiatives. **Work Environment** * Full\-Time Contractor * Remote * Collaborative, mission\-work\-driven culture with a fast\-paced startup dynamic. **Salary and Benefits** * Salary Rate: $12 per hour; 40 hours per week. * Benefits: * Paid Time Off * Mental Health Days * Office Holidays **Application Process** You may apply to our career page: https://alonsoandalonsolaw.wd503\.myworkdayjobs.com/Alonso **Physical Demands** This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. **Equal Opportunity Employment Statement** *Alonso \& Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.* **Disclaimer** By applying to this position, you agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to be monitored during your working hours. **Non\-Attorney Role Disclosure \& Limitations of Duties** This position is not an attorney role. The individual hired for this position is not licensed to practice law and may not provide legal advice or legal representation under any circumstances. The employee must strictly adhere to the following limitations and, when appropriate, escalate matters to a licensed attorney. **Non\-Attorney Staff MAY:** * Provide administrative and clerical support. * Communicate factual case status updates as directed by an attorney. * Collect documents and information from clients. * Assist in drafting forms and documents under the attorney's supervision. * Relay attorney\-approved information to clients. * Schedule appointments and manage case files. * Provide procedural filing instructions approved by attorneys. **Non\-Attorney Staff MAY NOT:** Under no circumstances may non\-attorney staff: * Provide legal advice or legal opinions. * Interpret immigration laws, regulations, or policies. * Recommend legal strategies, benefits, or forms. * Assess eligibility, admissibility, or legal risk. * Advise clients regarding criminal history, prior denials, or immigration violations. * Represent clients before USCIS, EOIR, DHS, DOL, or any court. * Communicate independent legal analysis. * Negotiate legal matters with government agencies. * Answer legal questions independently. * Translate or explain legal advice without an attorney's supervision. **Mandatory Escalation to Attorney** The employee must immediately escalate matters to a licensed attorney if: * A client asks a legal question. * A client asks whether they qualify or should apply for an immigration benefit. * A client asks about legal risks, timelines, or the likelihood of success. * A case involves criminal history, prior removal, unlawful presence, fraud, prior denials, or complex legal issues. * A client requests interpretation of RFEs, NOIDs, or government notices. * A client expresses confusion regarding prior legal advice. * There is uncertainty regarding whether a response may constitute legal advice. When in doubt, escalate to an attorney. **Compliance Statement** Unauthorized practice of law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action up to and including termination. All non\-attorney staff must acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment. **Monitoring \& Productivity Disclaimer** By applying to this position, the candidate acknowledges and agrees that the company utilizes a live monitoring system for work activities to ensure productivity, security, and compliance with company policies.