SENIOR WAITER

Description

Job Summary: We are seeking a dynamic, leadership-oriented service professional to manage the dining room, anticipate guests' needs, and guide the team toward quality standards, excelling in customer service. Key Highlights: 1. Key role in customer service and experience. 2. Leadership and management of the dining room team. 3. Opportunity to directly impact the average ticket. **Professional Profile:** We seek a service professional with a strong sense of hospitality, dynamism, and leadership. The ideal candidate will be the face of our customer service, distinguished by their ability to efficiently manage the dining room, anticipate guests' needs, and guide the dining room team to meet quality standards. We value proactivity, excellent communication skills, and the ability to work under pressure in high-volume environments. Requirements and Education: * **Education:** Completed secondary education. Technical training in Gastronomy, Restaurant Services, or Hospitality is desirable. * **Experience:** Minimum 2–3 years in similar positions, with proven experience in direct guest interaction and order management. * **Skills:** Proficiency in point-of-sale (POS) systems, suggestive selling techniques, and basic food safety and hygiene knowledge (HACCP). Main Responsibilities: * **Specialized Service:** Greet and assist customers with a friendly and professional attitude, ensuring an agile and satisfying dining experience from arrival to departure. * **Order Management:** Accurately and efficiently take orders, ensuring clear communication with the kitchen/bar area to minimize errors and waiting times. * **Dining Room Leadership:** Supervise proper table setup, area cleanliness, and overall order, serving as a mentor for junior waiters or support staff. * **Suggestive Selling:** Promote strategic menu items, daily specials, and add-ons, increasing the average ticket through in-depth knowledge of the menu. * **Quality Control:** Verify that dishes and beverages meet presentation and temperature standards before being served to the table. * **Payment Processing and Closing:** Process bills, handle various payment methods, and ensure accurate sales reports are submitted at the end of each shift. * **Conflict Resolution:** Address and channel customer complaints or issues assertively, providing immediate solutions to ensure guest retention. **Position Type:** Full-time / Rotating shifts. Position Type: Full-time Salary: S/.2,000.00 – S/.2,200.00 per month