Level 2 Technical Support (Service Desk)

Description

Job Summary: Provide Level 2 technical support to administrative, teaching, and academic staff on campus, with a focus on direct user assistance. Key Responsibilities: 1. Level 2 technical support for university staff. 2. Direct user support on campus. 3. Management of operating systems, software, networks, and printer configuration. **Job Description** Provide Level 2 support to USIL's administrative, teaching, and academic staff on campus through direct user assistance. **Profile** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Customer service skills * Clear and prompt problem resolution * Customer service skills: empathy toward customers, ability to listen to user needs, patience, and professionalism. **About Inetum** Universidad San Ignacio de Loyola **Additional Information** Client: USIL Minimum experience: 6 months Rotating schedule: * Monday to Saturday, 6:30 AM to 3:30 PM * Monday to Saturday, 2:00 PM to 9:00 PM Start Date: April 29, End Date: June 30 **Country** Peru **Location** Lima **Contract Type** Fixed-term contract