Description
Job Summary:
Provide level 2 technical support to USIL's administrative, teaching, and academic staff, with a focus on customer service and problem resolution.
Key Responsibilities:
1. Level 2 technical support
2. Empathetic customer service
3. Rapid problem resolution
**Job Description**
Provide level 2 support to USIL's administrative, teaching, and academic staff
**Profile**
* Knowledge of operating systems, software, and devices
* Networking knowledge
* Printer configuration
* Communication skills
* Clarity and precision in responses
* Skills for delivering excellent customer service
* Ability to resolve problems clearly and quickly
* Customer service skills: be empathetic toward customers, understand users' needs, maintain patience and professionalism.
**About Inetum**
San Ignacio de Loyola University
**Additional Information**
Client: USIL
Minimum experience: 6 months
Schedule: Monday to Saturday, 08:00 AM to 5:00 PM
**Country**
Peru
**Location**
La Molina
**Contract Type**
Fixed-term contract