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Position Summary: Administrative and commercial management of surgical conversion, including receipt of orders, budget preparation, warranty tracking, and coordination of surgical appointments. Key Highlights: 1. Comprehensive coordination of the surgical conversion process 2. Constant communication with the medical team and support departments 3. Management of administrative procedures and budget tracking **Description** **Offer** -------------------------- Ensure timely execution of established procedures for the administrative and commercial management of surgical conversion. 1\. Receipt, handling, and control of medical orders for the assigned specialty per site. 2\. Entry of budget requests and guarantee letters via BAW (internal system). 3\. Request and submit relevant information (medical justification) to the Budget and CG departments regarding surgeries and/or materials to be used. 4\. Track guarantee letters and budgets; raise observations within 48 hours of notification regarding an observed guarantee letter. 5\. Confirm patient acceptance response within 3 to 5 days after sending the budget/guarantee letter. 6\. Coordinate the surgery date and corresponding operating room scheduling as required. 7\. Manage cancellations and rescheduling with respective responsible parties (SOP and physician, via email). 8\. Schedule preoperative appointments and provide surgery recommendations as instructed by the physician. 9\. Maintain daily follow-up records in the prescribed format according to established procedures. 10\. Recover cancelled and rescheduled surgeries. 11\. Close the case in BAW and the follow-up platform. 12\. Continuous communication with the assigned specialist physician, budget and guarantee letter executive, hospitalization and admission departments, and operating room scheduler — all focused on surgical workflow. 12\. Coordination of post-surgical appointments; scheduling according to physician instructions. **Requirements** **Candidate** ------------------------------ * + Technical studies completed in Administration, Communications, Secretarial Studies, or related fields (desirable). * + One year of experience in face-to-face customer service, preferably in the healthcare sector. **Selection** **Process** ---------------------------- The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue continuous innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, and have over 14,500 employees. At Auna, we work with a people-centered, comprehensive health care model — the most important pillar of our mission. **Our** **Benefits** --------------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts
