Technical Support (Service Desk)

Description

Job Summary: Provide Level 2 technical support for academic and administrative staff, applying knowledge of systems, software, networks, and devices. Key Highlights: 1. Level 2 technical incident support 2. Knowledge of operating systems, software, and networks 3. Communication and customer service skills **Job Description** Technical Support (Service Desk): Handle Level 2 incidents for academic and administrative staff. **Profile** Knowledge of operating systems, software, and devices Networking knowledge Printer configuration Communication skills * Be clear and precise in responses * Skills to deliver excellent customer service * Solve problems clearly and quickly Customer service skills: Be empathetic toward customers; listen attentively to users' needs; maintain patience and professionalism. **Country** Peru **Location** La Molina **Contract Type** Fixed\-term contract