Technical Support (Service Desk) Level 1

Description

Job Summary: Handles Level 1 incidents and provides support to academic and administrative staff, requiring solid technical knowledge and customer service skills. Key Highlights: 1. Level 1 Technical Support 2. High-quality Customer Service 3. Rapid and Accurate Problem Resolution **Job Description** Help Desk Level 1, handle Level 1 incidents, answer calls from academic and administrative staff **Profile** Knowledge of operating systems, software, and devices Networking knowledge Minimum 6 months of Level 1 experience Communication skills * Be clear and precise in responses * Skills to deliver excellent customer service * Resolve problems clearly and quickly Customer service skills: Be empathetic toward customers, listen to users' needs, maintain patience and professionalism. **About Inetum** Universidad San Ignacio de Loyola **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 10:30 AM to 7:30 PM 2-month contract. Start Date: February 23, End Date: April 23 **Country** Peru **Location** Lima **Contract Type** Fixed-term contract