Technical Support (Service Desk) Level 2 - La Molina 04

Description

Job Summary: Provide Level 2 support to administrative, teaching, and academic staff, resolving issues clearly and promptly with excellent customer service. Key Highlights: 1. Level 2 support expertise in operating systems and networking. 2. Strong communication skills and empathetic customer service. 3. Clear and rapid problem resolution. **Job Description** Provide Level 2 support to USIL’s administrative, teaching, and academic staff. **Profile** * Knowledge of operating systems, software, and devices. * Networking knowledge. * Printer configuration. * Communication skills. * Clarity and precision in responses. * Ability to deliver high-quality customer service. * Clear and rapid problem resolution. * Customer service skills: empathy toward customers; ability to listen to users’ needs; patience and professionalism. **About Inetum** We are Inetum, an agile services company delivering digital solutions and a global group of technologists accompanying clients through their digital transformation by maximizing digital flow. We offer our clients a unique combination of proximity, sector-specific organization, and high-quality solutions. Present in over 26 countries, the Group employs approximately 27,000 professionals and aims to continue growing. At Inetum, we accompany our clients and employees on their path to success! If you enjoy reinventing yourself and solving problems with innovative strategies, and working on IT and business projects, apply now! **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 1:00 PM to 10:00 PM **Country** Peru **Location** La Molina **Contract Type** Fixed-term contract