Technical Support (Service Desk) Level 2 - La Molina Morning Shift

Description

Job Summary: Provide Level 2 support to USIL's administrative, teaching, and academic staff, resolving issues clearly and promptly with an empathetic approach. Key Highlights: 1. Level 2 support for administrative, teaching, and academic staff. 2. Empathetic communication and customer service skills. 3. Rapid and efficient resolution of technical issues. **Job Description** Provide Level 2 support to USIL's administrative, teaching, and academic staff. **Profile** Knowledge of operating systems, software, and devices. * Networking knowledge. * Printer configuration. * Communication skills. * Clarity and precision in responses. * Skills to deliver high-quality customer service. * Clear and prompt problem resolution. * Customer service skills: empathy toward customers, ability to listen to users' needs, maintaining patience and professionalism. **About Inetum** We are Inetum, an agile services company delivering digital solutions and a global group of technologists supporting clients throughout their digital transformation journey by maximizing the digital flow. We offer our clients a unique combination of proximity, sector-specific organization, and high-quality solutions. Present in over 26 countries, the Group employs approximately 27,000 professionals and aims to continue growing. At Inetum, we accompany our clients and employees on their path to success! If you enjoy reinventing yourself and solving problems with innovative strategies, and working on IT and business projects: apply now! **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 6:30 AM to 3:00 PM **Country** Peru **Location** La Molina **Contract Type** Fixed-term contract