Technical Support (Service Desk) Level 2

Description

Job Summary: Provide level 2 support to USIL's administrative, teaching, and academic staff, resolving issues clearly and promptly. Key Highlights: 1. Level 2 support for administrative, teaching, and academic staff 2. Knowledge of operating systems, software, and networks 3. Communication and customer service skills **Job Description** Provide level 2 support to USIL's administrative, teaching, and academic staff **Profile** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clear and precise responses * Customer service skills * Resolve issues clearly and promptly * Customer service skills: Be empathetic toward customers, listen attentively to users' needs, maintain patience and professionalism. **About Inetum** San Ignacio de Loyola University **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 8:00 AM to 5:00 PM 3-month contract. Start Date: February 02, End Date: April 30 **Country** Peru **Location** Lima **Contract Type** Fixed\-term contract