Technical Support (Service Desk) Level 2

Description

Job Summary: Provide Level 2 technical support to administrative, teaching, and academic staff of USIL, directly assisting users on campus. Key Responsibilities: 1. Level 2 technical support for campus users 2. Knowledge of operating systems, software, and networks 3. Communication and customer service skills **Job Description** Provide Level 2 support to administrative, teaching, and academic staff of USIL on campus through direct user assistance. **Profile** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clear and precise responses * Ability to deliver excellent customer service * Resolve issues clearly and promptly * Customer service skills: empathy toward customers, ability to listen to user needs, maintain patience and professionalism. **About Inetum** San Ignacio de Loyola University **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 9:00 AM to 6:00 PM Start Date: March 16, End Date: April 30 **Country** Peru **Location** Lima **Contract Type** Fixed-term contract