Technical Support (Service Desk) Level 2 Pachacamac

Description

Job Summary: Provide Level 2 support to administrative, teaching, and academic staff, resolving systems and network issues with empathy and professionalism. Key Highlights: 1. Level 2 support focused on systems, software, and networks. 2. Communication and customer service skills. 3. Clear and rapid problem resolution. **Job Description** Provide Level 2 support to administrative, teaching, and academic staff of USIL San Ignacio de Loyola University \- Pachacamac campus (Av. Pista Asfaltada, Fundo La Carolina Sección B, Parcela 1; Reference: next to América Televisión Studio 4) **Profile** Knowledge of operating systems, software, and devices Networking knowledge Printer configuration Communication skills * Be clear and precise in responses * Skills to deliver excellent customer service * Resolve problems clearly and rapidly Customer service skills: Be empathetic toward customers; understand users' needs; maintain patience and professionalism. **About Inetum** We are Inetum, an agile services company delivering digital solutions and a global group of technologists accompanying clients throughout their digital transformation journey by maximizing digital flow. We offer our clients a unique combination of proximity, sector-specific organization, and high-quality solutions. Present in over 26 countries, the Group employs approximately 27\.000 professionals and aims to continue growing. At Inetum, we accompany our clients and employees on their path to success! If you enjoy reinventing yourself and solving problems with new strategies, and working on IT and business projects, apply now! **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 08:00 AM to 5:00 PM 3-month contract; Start Date: Tuesday, March 18; End Date: June 30 **Country** Peru **Location** Pachacamac **Contract Type** Fixed\-term contract