Technical Support (Service Desk) N1

Description

Job Summary: As a Help Desk N1, you will be responsible for handling level 1 incidents and providing support to academic and administrative staff. Key Responsibilities: 1. Level 1 incident handling 2. Support for academic and administrative staff 3. Development of customer service skills **Job Description** Help Desk N1, handle level 1 incidents, respond to calls from academic and administrative staff **Profile** Knowledge of operating systems, software, and devices Networking knowledge Printer configuration Communication skills * Be clear and precise in responses * Skills to deliver excellent customer service * Solve problems clearly and quickly Customer service skills: Be empathetic toward customers, understand users' needs, maintain patience and professionalism. **About Inetum** We are Inetum, an agile services company delivering digital solutions and a global group of technologists accompanying clients through their digital transformation journey by maximizing digital flow. We offer our clients a unique combination of proximity, sector-specific organization, and high-quality solutions. Present in more than 26 countries, the group has approximately 27,000 employees and aims to continue growing. At Inetum, we accompany our clients and employees on their path to success! If you enjoy reinventing yourself and solving problems with new strategies, and working on IT and business projects, apply now! **Country** Peru **Location** La Molina **Contract Type** Fixed\-term contract