Technical Support (Service Desk) N1

Description

Job Summary: Handle Level 1 incidents and provide technical support and customer service to academic and administrative staff. Key Responsibilities: 1. Provide customer service and technical support to users. 2. Apply knowledge of systems, software, networks, and devices. 3. Develop communication and customer service skills. **Job Description** Help Desk N1, Handle Level 1 incidents, Answer calls from academic and administrative staff **Profile** Knowledge of operating systems, software, and devices Knowledge of networks Minimum 6 months of experience at Level 1. Communication skills * Be clear and precise in responses * Skills to deliver excellent customer service * Solve problems clearly and quickly Customer service skills: Be empathetic toward customers, listen to users' needs, maintain patience and professionalism. **About Inetum** Universidad San Ignacio de Loyola **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 9:00 AM to 6:00 PM 3-month contract. Start Date: February 09, End Date: April 30 **Country** Peru **Location** Lima **Contract Type** Fixed\-term contract