Job Summary: We are seeking professionals for BBVA, a global bank, to perform operational functions, customer service, and financial product sales. Key Highlights: 1. Develop a professional career in a global company with over 160 years of history 2. Work in multidisciplinary and diverse teams 3. Committed to responsible banking, diversity, and inclusion **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are over 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes, recount vault-provided cash before operations begin, and perform daily cash reconciliation and counting. * Support office documentation filing and dispatch to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations governing product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange purchases/sales, transfers, remittances, opening accounts for Natural Persons, selling Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance, among others. * Perform appropriate customer identification for payment transactions. * Retain counterfeit banknotes detected during transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Deputy Manager. * Offer and/or sell financial products such as cards, loans, installment cash, subrogation, or other products defined in your incentive grid. * Maintain high-quality, up-to-date customer database information for clients served. * Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. * Open all types of accounts requested by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within your delegation). Likewise, assign, cancel, or block debit and credit cards. * Manage enrollment, maintenance, and cancellation of direct debits. * Plan and manage commercial activities using available tools, coordinating with the Branch Manager and Deputy Manager to achieve targets related to products/services/migration. * Seize all opportunities arising during counter or lobby service to market products and services, as well as to update and maintain customer data—consistently and prioritizing each interaction. * Continuously conduct cross-selling during customer interactions—not limiting to a single product or transaction—but continuing the process of selling complementary products whenever possible. * Gain maximum insight into customers and their needs, leveraging available tools. * Provide comprehensive customer service while consistently maintaining high service quality standards, and educate and assist customers in using Digital and Alternative Channels. * Responsibly resolve incidents or complaints, ensuring high service quality and rapid response. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them, always focusing on value creation. * Continuously monitor customers’ outstanding risk and overdue risk to plan and execute necessary recovery and management actions. * Adequately track PPG progress against assigned objectives and activities, implementing required corrective actions or adjustments in coordination with the Branch Manager. * Attend all scheduled meetings and actively participate, informing branch staff about issues identified during your management duties and relevant insights regarding the characteristics and needs of your customer segment. * Implement appropriate controls to ensure batch-related transaction processes are fully completed—for example, card cancellations prior to settlement dates, etc. * Update and properly archive customer documentation. * Carry out other duties assigned by your supervisor in response to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance. * Conduct commercial actions and campaigns targeting non-personalized customer segments and also unassigned optional customers of the branch not allocated to any portfolio. * Jointly receive, count, verify, record, and report remittances with the Branch Deputy Manager (dual control). * Participate in and perform the branch’s accounting reconciliation with the Branch Deputy Manager. * Inform, issue, cancel, or duplicate Debit Cards (within your delegation), with the customer’s physical presence and consent. * Consult and register customer information related to anti-money laundering activities. * Support the Branch Deputy Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. Therefore, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that allows every individual to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration laws or applicable professional regulations for the position in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, under the understanding that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration laws and/or applicable professional regulations for performing the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
