Waiter – Customer Service

Description

Job Summary: We are seeking an experienced restaurant host with expertise in customer service, order handling, cleaning, and team coordination. Key Highlights: 1. Attentive and personalized customer service 2. In-depth knowledge of the menu and promotions 3. Teamwork and ongoing training **Requirements** * Completed secondary education. * Minimum 6 months of experience. * Must be over 18 years of age. * Valid food handler’s certificate and national ID (DNI). * Must reside in areas adjacent to the San Borja district. * Availability to work rotating shifts. **Responsibilities:** * Greet customers with a warm and personalized welcome, adhering to the hospitality script. * Present the menu and daily promotions, adapting to customer preferences, and clarifying questions regarding ingredients or dish preparation. Maintain in-depth menu knowledge. * Take orders accurately and promptly, ensuring all details—including protein preferences and side dishes—are correct. * Provide attentive service throughout the entire customer experience, anticipating needs, verifying satisfaction, and resolving any issues. * Coordinate with the cashier area to ensure accurate billing that reflects actual customer consumption. * Maintain an immaculate dining area, including tableware, floors, tables, façade, and restrooms. Ensure the environment is consistently clean and organized to deliver an enjoyable customer experience. * Perform scheduled maintenance tasks as part of daily or weekly responsibilities, ensuring all restaurant equipment and areas remain in good condition. * Uphold high standards of hygiene and presentation in the dining area and for takeout orders (to-go orders). Guarantee that the customer experience consistently aligns with company values. * Collaborate closely with the kitchen team and fellow dining room staff to ensure seamless and efficient service at all times. * Actively participate in internal training programs on hospitality, cleanliness, and continuous improvement to elevate service quality. **Benefits:** * Contract: Receipt for Professional Services (RPH); meals covered (1 per shift) according to schedule. * Discount under the same brand (50%). * Career path. * Training and Professional Development: Flexibility to adjust schedules in specific cases, with advance notice. * Internal Recognition and Awards: Recognition programs. **Gross Monthly Salary:** S/ 1130\. **Location:** Lima Salary: Up to S/.1,130\.00 per month Workplace: On-site employment