Waiter - Customer Service

Description

Job Summary: We are seeking experienced staff for customer service, order taking, billing coordination, and dining room maintenance, ensuring high standards of service and cleanliness. Key Highlights: 1. Customer service with hospitality and in-depth knowledge of the menu. 2. Impeccable dining room maintenance and hygiene standards. 3. Professional development and internal training. **Requirements** * Completed secondary education. * Minimum 6 months of experience. * Must be over 18 years of age. * Valid food handler’s certificate and national ID (DNI). * Residence in areas adjacent to the San Borja district. * Availability to work rotating shifts. **Responsibilities:** * Greet customers with a warm, personalized welcome, adhering to the established hospitality script. * Present the menu and daily promotions, adapting to customer preferences, and clarifying questions regarding ingredients or dish preparation; possess thorough knowledge of the menu. * Take orders accurately and efficiently, ensuring all details—such as protein preferences and side dishes—are correct. * Provide attentive service throughout the entire customer experience, anticipating needs, checking satisfaction levels, and promptly resolving any issues. * Coordinate with the cashier area to ensure accurate billing that reflects customers’ actual consumption. * Maintain an immaculate dining room, including tableware, floors, tables, façade, and restrooms; ensure the environment is consistently clean and organized to deliver an enjoyable customer experience. * Perform scheduled maintenance tasks as part of daily or weekly responsibilities, ensuring all restaurant equipment and areas remain in good condition. * Uphold high standards of hygiene and presentation in the dining room and for takeout orders; guarantee that every customer experience consistently aligns with company values. * Collaborate closely with the kitchen team and fellow dining room staff to ensure smooth, efficient service at all times. * Actively participate in internal training programs on hospitality, cleanliness, and continuous improvement to elevate service quality. **Benefits:** * Contract: Receipt for Professional Services; meal allowance covered (1 per day) according to shift. * Discount with the same brand (50%). * Career progression path. * Training and Professional Development: Flexibility to adjust schedules in specific cases, with advance notice. * Internal Recognition and Awards: Recognition programs. **Gross Monthly Salary:** S/ 1130\. **Location:** Lima Salary: Up to S/.1,130\.00 per month Workplace: On-site employment