AI Analyst

Description

Job Summary: Configures and manages the AI agent's DNA, monitors interactions, validates information quality, and proposes continuous improvements. Key Highlights: 1. Manages and configures the DNA of artificial intelligence agents. 2. Monitors AI interactions and identifies improvement opportunities. 3. Proposes continuous improvements and commercial strategies to increase conversion. **Job Description** ---------------------- Configures and manages the artificial intelligence agent's DNA, ensuring agent accuracy regarding product information. Tracks conversion metrics and performance of leads managed by AI, analyzing and monitoring the full funnel. Monitors the AI Agent's interactions daily, identifying errors, inconsistencies, and improvement opportunities: * Daily review of automated quality analyses, accessing and examining conversations flagged by the system. * Daily random sampling of at least 20 conversations, cross-referencing findings with those reported in the automated report. Validates the quality and accuracy of information delivered by the AI using official program documentation as reference. Supervises and updates the platform's knowledge base, ensuring correct configuration of: * Conversational flows * Customer service protocols * Classification signals and criteria * Commercial and operational information * Conducts ongoing analysis tracking: * Qualitative analyses * Quantitative analyses * QA (Quality Assurance) Manages and tracks the logging of observations: o Proper recording of case scenarios o Validation of fixes implemented by Conversia o Visual evidence (screenshots) o Traceability of implemented changes Verifies, via management tools, the correct assignment and receipt of leads originating from Conversia by the commercial team. Proposes continuous improvements and commercial strategies to increase sales conversion. o Optimize response times o Improve customer experience o Increase operational efficiency**Candidate Requirements** -------------------------- * Bachelor's degree in business-related fields * 1 year of experience, including internships in related functions * Solid knowledge and practical use of AI * Understanding of AI fundamentals * Intermediate Excel proficiency * Proficiency in Claude, Gemini, or ChatGPT (any one) for data analysis, prompting, etc. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is delivering health and wellness to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we operate under an integrated, person-centered healthcare model — the most important pillar of our mission. **Our Benefits** ----------------------- Formal employment registration with all statutory benefits. A mixed Health Plan for you and your eligible family members, covering 85% (Base Plan Mapfre) and 75% (additional Corporate Auna Salud Plan). 100% Oncology Program coverage for the primary insured and eligible dependents Corporate benefits and Discount Club. Meal card, where applicable. Half-day off on your birthday Study scholarship program: Challenge Yourself with Auna Recognition program At AUNA, we are committed to Diversity, Equity, and Inclusion; therefore, all candidates are considered equally in our selection processes, without distinction based on sexual orientation, disability, gender, age, ethnicity, race, among others.