Director Digital Solutions

Description

Position Summary: Director Digital Solutions to drive digital expansion, increase sales, and lead the digital transformation in Retail and Wholesale Banking. Key Highlights: 1. Lead the comprehensive digital transformation of banking businesses 2. Drive large-scale digital engagement and sales 3. Lead a team of experts in digital financial solutions Request ID: 264491 Thank you for your interest in joining Scotiabank Peru—we appreciate your application. We are seeking talented individuals who want to grow and help achieve our organization’s goals. Wishing you great success throughout this process! **Director Digital Solutions** **Purpose** Drive the expansion of our digital presence to deepen digital engagement across existing and new channels, increase large-scale digital sales, and lead the comprehensive digital transformation of Retail and Wholesale Banking businesses. Lead the corporate design team to reimagine and transform end-to-end customer experience. The ideal candidate will be a strategic, results-oriented leader passionate about solving complex problems and designing cutting-edge digital solutions—always staying ahead of the most advanced banking technologies. **Responsibilities** * Lead and foster a customer-centric culture across the entire team to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and knowledge * Formulate, lead, and direct initiatives designed to increase digital sales, adoption, engagement, and customer satisfaction—aligned with Retail and Wholesale Banking strategy and the Bank’s strategic priorities * Full accountability for all existing digital channels: authenticated online banking website, mobile banking app, .com website, and branch employee portal * Create and develop communities of practice for excellence in Product Management and Design to strengthen team knowledge and key competencies—and improve the quality of digital products offered * Responsible for leading relationships and coordination with technology vendors and service providers enabling digital solutions * Ensure all Retail Banking digital financial solutions operate reliably across all channels, and drive necessary changes to promptly resolve issues affecting their operation or customer experience during acquisition or use—including delivering all financial solutions comprehensively, effectively, and competitively * Build and lead a team and culture of digital financial solutions experts applying industry best practices to design, test, develop, and enhance such solutions. This includes using LEAN, Agile, and other recommended methodologies to ensure customer orientation, continuous improvement, and holistic solution development and management * Collaborate with local and regional colleagues to align business objectives with the digital solutions roadmap—including adopting emerging global platforms developed to support multi-country delivery of digital financial products and solutions * Monitor and manage operational and fraud risks related to all digital financial solutions * Be responsible for continuous end-to-end process improvement for all sales products—including coordinating and prioritizing IT and Operations requirements with headquarters and local counterparts * Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions * Create an environment where the team conducts effective and efficient operations within their respective areas, while ensuring the adequacy, compliance, and effectiveness of daily business controls—to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities defined under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines * Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, and motivates the team—fostering an inclusive workplace, communicating vision, values, and business strategy, and managing succession and development plans for the team **Requirements**: * Academic Requirements: Bachelor’s degree in Business Administration, Finance, Engineering, Computer Science, or equivalent * Work Experience: More than 8 years of experience in digital product management or development * Functional Competencies: * Demonstrated knowledge of the digital domain and experience in designing and implementing digital solutions * Ability to design and manage competing priorities—transforming ambiguity into clarity in a rapidly changing environment * Strong analytical skills, results orientation, and data-driven decision-making (using KPIs and metrics) * Demonstrated leadership, collaboration, communication, and presentation skills * Experience in user-centered design, digital product management, and agile methodologies * Demonstrated competence and ability to influence senior leadership * Proven experience leading cross-functional teams * Knowledge of emerging trends in digital technology * Solid understanding of technology and software architecture * Languages: English proficiency * Personal Skills and Competencies: * Adds value to relationships and improves the Bank’s profitability * Knowledge of the financial services sector and target markets * Analyzes how current technology and processes must adapt to future trends and developments * Uses communication skills to inspire, clarify, and guide a highly qualified cross-functional team * Proactively develops and applies personal development plans * Provides honest, respectful, and objective feedback on others’ strengths and development needs * Sets sufficiently high standards for self and others; establishes achievable yet challenging personal and team goals Location(s): Peru : Lima : San Isidro Thank you for your interest; however, only candidates selected for interviews will be contacted. \*\* At Scotiabank Peru Group, we value the unique skills, experiences, and perspectives each person brings. We champion inclusion with passion and respect. If you believe we could provide you with reasonable accommodations during the selection process, please indicate this when registering your information on our platform or when contacting our Talent Attraction team. We are committed to creating and maintaining an inclusive, accessible, and safe environment where everyone is welcome.