NOC/Network Monitoring Manager - Lima

Description

Job Summary: We are seeking an online technical support specialist for telecommunications, focused on resolving incidents, managing escalations, and ensuring operational continuity. Key Highlights: 1. Real growth opportunities and career path 2. Certified training to enhance skills 3. Industry-leading company with over 14 years in telecommunications With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, supported by extensive expertise in **installations and engineering**. We have established ourselves as a leader in the industry, delivering comprehensive solutions to our clients. **Your main responsibilities will include** * Providing online technical support to field technical specialists. * Resolving incidents within the operational workflow without requiring rescheduling. * Managing escalations and referrals to internal and external departments. * Ensuring operational continuity. * Minimizing downtime and improving technical productivity. * Guaranteeing compliance with operational SLAs. **What We Are Looking For?** * **Education:** University studies preferred; minimum requirement is a Technical degree in Telecommunications/Networking/Electronics or related fields. * **Experience:** Minimum 1 year in telecommunications operations (help desk, NOC, technical support, dispatch, field service) or equivalent experience. * **Availability for on-site work** (area near Miraflores), with rotating shifts within the time range of 7:00 AM to 8:30 PM (48 hours/week), Monday through Sunday. **What We Value?** * Commitment to work quality * Teamwork * Flexibility and adaptability * Results orientation * Innovation and creativity **What We Offer?** * Formal employment with all statutory benefits (profit-sharing bonuses, CTS, vacation, ESSALUD, and Life Insurance as mandated by law). * Certified training to enhance your skills. * Real growth opportunities and career path. * Access to corporate agreements offering exclusive discounts. * Punctuality bonus * Productivity bonus * Mobility bonus Join a company that invests in your future!