Quality and Training Assistant

Description

Job Summary: We are seeking a Quality and Training Assistant to ensure the proper execution of processes and contribute to team development. Key Responsibilities: 1. Ensure the proper execution of processes and continuous team development. 2. Audit calls, chats, and in-person customer interactions. 3. Conduct onboarding, training, and reinforcement sessions. Quality and Training Assistant At Maxillaris, we are looking for a Quality and Training Assistant to ensure the proper execution of our processes and contribute to the continuous development of our teams. Requirements: * Currently pursuing or having completed technical or university studies. * Minimum 1 year of experience in training, quality assurance, or process auditing. * Intermediate-level Excel proficiency. * Strong analytical, communication, and organizational skills. Responsibilities: * Audit calls, chats, and in-person customer interactions. * Conduct onboarding, training, and reinforcement sessions. * Monitor performance and improvement plans. * Prepare quality reports and metrics. * Propose improvements to processes and protocols. Working Conditions: * Schedule: * Monday to Friday: 9:00 a.m. to 6:30 p.m. * Saturday: 9:00 a.m. to 2:00 p.m. We Offer: * Formal employment registration. * Continuous training. * Professional development opportunities. * Excellent work environment. WHAT WE OFFER * Formal employment under the MYPE regime (Bonus, CTS, Vacation, ESSALUD, and Life Insurance by law from the first day of work.) * Corporate benefits. * Career path opportunities. Employment Type: Full-time, Permanent Salary: S/.1,500.00 - S/.2,000.00 per month Work Location: On-site employment