Second-Level Technical Support - San Luis

Description

Job Summary: We are seeking a Level 2 IT Support Analyst to resolve incidents, manage technological assets, and ensure service continuity. Key Highlights: 1. Second-level technical support (N2) 2. IT asset management and technical documentation 3. Incident handling and resolution with a service-oriented approach A national technology company is looking for a **Level 2 IT Support Analyst** to provide on-site support to one of our clients located in **San Luis**. The position will be responsible for handling and resolving second-level incidents and requests, as well as managing technological assets, equipment, configurations, backups, and documentation—ensuring continuity and quality of IT services. Requirements * Technical or university graduate in **Systems, Computing, Networks, Informatics, and/or related fields**. * Experience in **second-level technical support (N2)** and user support. * Knowledge of **hardware, software, and operating systems**. * Experience in installation, configuration, and maintenance of **computers, printers, and peripherals**. * Proficiency with **Service Desk or ticket management tools**. * Basic knowledge of **networks, connectivity, and IP addressing**. * Experience providing remote support via **AnyDesk or similar tools**. * Knowledge of **data backup and recovery**. * Experience in managing and controlling **IT asset inventory**. * Strong communication, organizational, and service-oriented skills. * Availability to work on-site at **Av. Nicolás Ayllón 1450, San Luis**. **Responsibilities** * Handle and resolve **second-level incidents and requests** related to hardware, software, and operating systems. * Install, configure, and maintain IT equipment, printers, peripherals, and other technological devices. * Manage the lifecycle of technological assets: **onboarding, offboarding, relocations, assignments, and returns**. * Administer and keep the **IT asset inventory** up to date, ensuring traceability. * Log, track, document, and close tickets using **Service Desk tools**, meeting defined response time requirements. * Provide on-site and remote support to end users. * Execute data backups and recovery, including email export and restoration when required. * Diagnose connectivity issues and provide basic network and IP addressing support. * Configure workstations according to corporate standards, including applications, profiles, permissions, and access rights. * Monitor the technological infrastructure and generate reports on availability, outages, and incidents. * Develop and maintain technical documentation, operational procedures, and support records. * Coordinate with vendors and internal departments to resolve technological incidents and requests. * Deliver training or knowledge transfer to users and support staff when required. * Comply with procedures, information security policies, and best practices for IT service management. **Conditions** * **MYPE payroll.** (Essalud + 15 annual vacation days) * Location: **Av. Nicolás Ayllón 1450, San Luis, Lima.** * Schedule: * Monday to Friday: **8:00 a.m. to 6:00 p.m.** * Saturday: **9:00 a.m. to 12:00 p.m.** * Equipment required for service delivery will be provided by the client. Salary: S/.1,500.00 – S/.1,700.00 per month Workplace: On-site employment